AI Momentum and Enterprise Adoption Accelerates Significantly
Enterprise AI bookings more than tripled year-over-year in Q2, with net new AI bookings doubling and installed base AI bookings quadrupling.
AI now represents over 20% of Enterprise ACV bookings, up from 10% of subscription revenue, indicating rapid growth and increasing market penetration.
Customers are achieving substantial ROI, including 80% reduction in abandonment rate and 50%+ increase in containment rate, demonstrating tangible value.
Adjusted EBITDA grew 63% year-over-year, reaching a record margin of 24%.
Commercial business declined in the single digits on an LTM basis, by design due to focus on large customers.
Five9 reported strong Q2 results exceeding guidance across all key metrics.
LTM dollar-based retention rate increased to 108% from 107% last quarter.
Operating cash flow was $35.1 million (12.4% of revenue) and free cash flow was $21.6 million (7.6% of revenue), both Q2 records despite $7.8 million in one-time restructuring costs.
Q2 non-GAAP EPS grew 45% year-over-year to $0.76 per diluted share.
Subscription revenue grew 16% year-over-year, driven by Enterprise AI revenue growth accelerating to 42% year-over-year.
Subscription revenue now makes up 81% of total revenue.
The company paid off $434 million principal balance of 2025 convertible notes in cash on June 1.