Early Evidence of Broader Rollouts of AI-Enabled Solutions in Large Customers
In Q2, several top 10 insurers contracted for multiple AI-enabled auto fiscal damage (APD) solutions, extending beyond estimating to claim handling, audit, and review.
Solutions have halved the time to identify a total loss, saving millions annually and improving customer satisfaction.
A top 10 insurer moved from pilot to full rollout for AI solutions, indicating increasing confidence and adoption.
Customer pilots are transitioning into broader, multi-year contracts with expanding volume, signaling long-term growth potential.
ServiceNow's Leadership in Enterprise AI and Agentic AI Platform
ServiceNow's platform is at the forefront of enterprise AI, with a focus on agentic AI transforming business models.
The company emphasizes its unique position as an enterprise AI platform that integrates any data source, LLM, and system, managing all agents through the AI Control Tower.
Bill McDermott highlights the platform's ability to manage 1 trillion transactions and $65 billion workflows, positioning ServiceNow as the 'extensible AI operating system for the agentic enterprise.'
The company has already surpassed initial expectations for AI Control Tower net new ACV and is deploying new AI programs like NowNext AI to accelerate customer adoption.