ServiceNow's Leadership in Enterprise AI and Agentic AI Platform
ServiceNow's platform is at the forefront of enterprise AI, with a focus on agentic AI transforming business models.
The company emphasizes its unique position as an enterprise AI platform that integrates any data source, LLM, and system, managing all agents through the AI Control Tower.
Bill McDermott highlights the platform's ability to manage 1 trillion transactions and $65 billion workflows, positioning ServiceNow as the 'extensible AI operating system for the agentic enterprise.'
The company has already surpassed initial expectations for AI Control Tower net new ACV and is deploying new AI programs like NowNext AI to accelerate customer adoption.
AI-Driven Business Transformation and Market Impact
Appian highlighted the significant role of AI in transforming their platform, providing data access, structure, guardrails, and tracking to enable AI to solve complex business problems.
The company reported a 25% upcharge on deals incorporating AI, indicating a premium for AI-enabled solutions.
Examples include AI automating supply chain logistics for a grocery retailer and accelerating customer request processing for a global asset management firm, demonstrating tangible business benefits.
Appian sees AI as a key growth driver, with pipeline expansion driven by AI's ability to create more value and open new industry opportunities.
Management emphasized that AI enhances their value proposition and pipeline more than just revenue, positioning AI as a strategic advantage.
The company believes AI will lower modernization costs and facilitate application translation, fueling industry growth in application modernization.