This Welltower Business System is built with the operators for the operators. We’re focused on efficacy—capturing interactions accurately and timely—not just workflow efficiency.
1mo
Shankh S. Mitra
Context
Responding to questions about what WBS does and why it should matter to operator performance gaps. Management noted there is no “beta” in the business and described wide performance dispersion across operators. Shankh clarified that WBS is not primarily about reducing that spread via generic efficiency; some variance is treated as unavoidable. Instead, WBS is designed to reduce friction and improve the accuracy, completeness, and timeliness of resident/caregiver/family interactions.