More from CRM Q2 2027

Salesforce, Inc.

CRM2027 Q2Technology

Financial Performance Summary

Agentforce ARR reached $1.5 billion; AI and data ARR was “about to cross $4 billion.”
CRPO was $33.5 billion, up 14% in constant currency (one point ahead of guide), driven by strength in Slack, Agentforce, and Data 360.
Free cash flow was $1.1 billion, up 81% year-over-year.
Q2 non-GAAP operating margin was 34.1% and GAAP operating margin was 20.5%.
Q2 revenue was $11.35 billion, up 11% year-over-year and above the high end of guidance in constant currency.
Slack performance included Slack net new AOV as the fastest quarterly growth since acquisition and consumption flywheel metrics of 3.2 billion AWUs in Q2 (+97% quarter-over-quarter) and Slackbot users up over 150% quarter-over-quarter.
Subscription and support revenue was $10.82 billion, up 12% year-over-year in nominal and 11% in constant currency.

Salesforce, Inc.

CRM2027 Q2Technology

We're going to see AI transformation, and you're really going to see AI transformation when you start using Claudeforce.

Marc Benioff

CEO, Salesforce, Inc.

Context

Benioff discussed how customers move from experiments to real AI transformation in the context of the Claudeforce launch and the company’s platform thesis. Benioff contrasted AI transformation with customers simply having “a project or they have a failed experiment.” He argued that leaders will recognize transformation when Claudeforce is actively used within Salesforce environments. He tied this to executive operating unit leaders building apps using Claudeforce on top of existing Salesforce foundations during the quarter.

Salesforce, Inc.

CRM2027 Q2Technology

strongest in four years

Net new AOV re-acceleration marked strongest in four years

Management cited skepticism that seats would decline and that net new AOV growth would slow, but said net new AOV growth was the strongest in four years and re-accelerated alongside exceptional bookings and low attrition.

More from CRM Q2 2027

Salesforce, Inc.

CRM2027 Q2Technology

Financial Performance Summary

Agentforce ARR reached $1.5 billion; AI and data ARR was “about to cross $4 billion.”
CRPO was $33.5 billion, up 14% in constant currency (one point ahead of guide), driven by strength in Slack, Agentforce, and Data 360.
Free cash flow was $1.1 billion, up 81% year-over-year.
Q2 non-GAAP operating margin was 34.1% and GAAP operating margin was 20.5%.
Q2 revenue was $11.35 billion, up 11% year-over-year and above the high end of guidance in constant currency.
Slack performance included Slack net new AOV as the fastest quarterly growth since acquisition and consumption flywheel metrics of 3.2 billion AWUs in Q2 (+97% quarter-over-quarter) and Slackbot users up over 150% quarter-over-quarter.
Subscription and support revenue was $10.82 billion, up 12% year-over-year in nominal and 11% in constant currency.

Salesforce, Inc.

CRM2027 Q2Technology

We're going to see AI transformation, and you're really going to see AI transformation when you start using Claudeforce.

Marc Benioff

CEO, Salesforce, Inc.

Context

Salesforce, Inc.

CRM2027 Q2Technology

strongest in four years

Net new AOV re-acceleration marked strongest in four years

Salesforce, Inc.: Claudeforce launch: Anthropic Claude interface atop Salesforce data and apps

Salesforce, Inc. 2027 Q2: Claudeforce launch: Anthropic Claude interface atop Salesforce data and apps

More from CRM Q2 2027

Salesforce, Inc. 2027 Q2: Financial Performance summary

More from CRM Q2 2027

More from CRM Q2 2027

Salesforce, Inc. 2027 Q2: Financial Performance summary