FIVE9 INC

AI Enablement and Applications

• Growth in AI Products: In Q3, AI products contributed to over 20% of enterprise new logo ACV bookings.
• Average Revenue Comparison: Average ARR of new logo deals that included AI were over 5x larger than those without.
• AI Bookings Growth: AI bookings grew over 50% year-over-year in Q3.

Five9 Genius AI Suite

• New CX: The Five9 Genius AI suite is enabling major brands to transform their customer experience (CX) using AI capabilities.
• Launch of Five9 AI Agents: Scheduled for launch, these agents autonomously interact with customers, handling tasks across voice and digital channels without human intervention.

Customer Impact and ROI

• Increased Efficiency: Customers using Five9's AI solutions have reported significant improvements in customer service efficiency:
  • A hotel franchise experienced a 50% increase in first contact resolution with self-service AI.
  • A global auto manufacturer utilized AI to manage a recall effectively, achieving a 53% first contact resolution.

Competitive Positioning

• Market Importance: Five9 is recognized as a leader in delivering AI-driven customer experiences and continues to invest in enhancing its AI capabilities to maintain market leadership.
• AI Blueprint Program: This initiative assists customers in developing customized strategies for integrating AI into their customer engagement processes.

Financial Highlights Related to AI

• Subscription Revenue Growth: Subscription revenue, which encompasses AI solutions, grew 20% year-over-year, demonstrating strong demand for their AI-driven offerings.
• Future Growth Projections: Five9 aims for long-term subscription revenue growth between 20% and 30%, buoyed by continued investments in AI technologies.

Engagement with Customers

• AI Integration with Existing Systems: Customers are increasingly looking for AI solutions that enhance existing workflows without needing to overhaul their entire systems.
• Increased Adoption and Testing: Five9's consumption-based pricing model allows customers to test and refine AI applications, leading to better adoption rates.

In summary, Five9 INC is actively advancing its AI capabilities, with a strong focus on transforming customer experiences across various industries while maintaining financial growth aligned with its strategic vision in AI.