ACCENTURE PLC CLASS A

Use of GenAI and AI in Operations

• Customer Support Enhancements

  • Accenture is collaborating with CaixaBank to develop AI-driven customer support solutions.
    • Creation of a chatbot to significantly reduce response times and improve the quality of responses for clients.
    • Development of a customer service claim solution that analyzes documents for agents and lawyers, aiming to reduce processing time.

• Internal Workflow Optimization

  • Implementation of Smart Licensing for Vale, reducing document review times from days to minutes.
    • Training of over 500 employees to effectively utilize this platform.
    • A change management program to enhance efficiency among combined previously segmented teams.

• Application of AI in Enterprises

  • Partnership with Indosat to launch Indonesia's first sovereign AI cloud platform, focusing on the financial services sector.
  • Use of Accenture's AI refinery platform to provide scalable AI capabilities that accelerate digital transformations.

Internal Productivity of Employees

• Upskilling Initiatives

  • Through the LearnVantage services, over 40,000 employees of S&P Global are being equipped with GenAI skills to enhance productivity.
  • Continual investments in employee training, with approximately 14 million training hours provided in the current quarter.

• Efficiency in Operations

  • Expansion of managed services to enhance internal IT efficiency and reduce customer response times across various sectors.
  • Case study with PUMA India where localized fulfillment centers and AI solutions are expected to deliver orders up to 70% faster.

Summary

• Accenture's strategic use of AI and GenAI across multiple industries demonstrates a commitment to enhancing customer support, optimizing internal workflows, and improving operational efficiencies that ultimately drive employee productivity. The investments in employee training and technological advancements position Accenture favorably in a competitive environment.