- CarMax employs a reserve inventory policy where about 40% of online inventory is reserved for interested customers.
- Reserved inventory generally involves customers actively interested in specific vehicles, benefiting transfer logistics.
- The company monitors the duration of reservations and is considering adjustments to reduce hold times.
- Transfer delays are often due to title issues, which vary by state, affecting inventory availability.
- Management believes active reserve policies help optimize sales and customer satisfaction without significantly impacting inventory turnover.
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