COOP (2025 - Q2)

Release Date: Jul 24, 2025

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Stock Data provided by Financial Modeling Prep

Current Financial Performance

Mr. Cooper Q2 2025 Financial Highlights

$198M
Net Income
$269M
Pretax Operating Income
17.2%
Operating ROTCE
26.6%
Capital Ratio

Key Financial Metrics

Servicing Pretax Income

$332M
15%

Originations Pretax Income

$64M

Liquidity

$3.8B

MSR Valuation

156 bps of UPB

MSR Multiple

5.4x base servicing fee

Period Comparison Analysis

Operating ROTCE

17.2%
Current
Previous:16.8%
2.4% QoQ

Operating ROTCE

17.2%
Current
Previous:15.3%
12.4% YoY

Servicing Pretax Income

$332M
Current
Previous:$288M
15.3% YoY

Originations Pretax Income

$64M
Current
Previous:$38M
68.4% YoY

Capital Ratio

26.6%
Current
Previous:28.4%
6.3% YoY

Liquidity

$3.8B
Current
Previous:$3.9B
2.6% QoQ

MSR Delinquencies

1.0%
Current
Previous:1.1%
9.1% QoQ

MSR Delinquencies

1.0%
Current
Previous:1.0%

Financial Health & Ratios

Key Financial Ratios

17.2%
Operating ROTCE
26.6%
Capital Ratio
156 bps of UPB
MSR Valuation
5.4x base servicing fee
MSR Multiple
1.0%
MSR Delinquencies
$3.8B
Liquidity

Surprises

Servicing Income Beat

+15%

$332 million

Servicing generated $332 million in pretax income, up 15% year-over-year.

Operating ROTCE Increase

+0.4%

17.2%

Operating ROTCE was 17.2%, up from 16.8% last quarter, within the guidance range of 16% to 20%.

Originations Pretax Income

$64 million

Originations generated $64 million in pretax income despite elevated rates.

Delinquencies Decline

1%

Asset quality remains pristine, with delinquencies declining in the quarter to 1%.

Impact Quotes

Mr. Cooper has produced solid double-digit returns for nearly 2.5 years straight, which demonstrates the power of our scaled platform and balanced business model.

Our cost to serve is now nearly 50% below the industry average, with the gap having expanded considerably from the year before.

We have successfully launched our maiden MSR fund, with $200 million in initial commitments and plans to scale rapidly from here.

Our high-quality portfolio continues to perform extremely well with MSR delinquencies down by 6 basis points in the quarter to 1%.

Thanks to your tireless work, turn times measured from lock to funding were 6 days faster in the second quarter than a year ago, which is a substantial improvement with 68% higher volumes.

The formula for success is accelerating as we roll out AI, which is driving even better experiences for our customers as well as incremental efficiencies.

We marked up the MSR by $59 million to reflect rising interest rates and lower CPRs as well as noninterest rate-related factors like cost to serve and OAS spreads.

The balance sheet is in great shape with a super-strong capital ratio of 26.6% and robust liquidity at $3.8 billion.

Notable Topics Discussed

  • Mr. Cooper has launched its maiden MSR fund with $200 million in initial commitments.
  • The company is working with blue-chip fixed-income investors who see the platform as key to maximizing MSR economics.
  • The goal is to build an asset-light strategy that scales rapidly, leveraging investor trust and platform strength.
  • The company is preparing for the merger with Rocket, with a focus on post-close integration to maintain momentum.
  • Rocket's acquisition of Redfin is viewed as a major component of the integrated homeownership platform being built.
  • Management emphasized close collaboration with Rocket to ensure the benefits of the platform are delivered effectively to clients, partners, and investors.
  • Mr. Cooper is rolling out AI solutions, including the proprietary AgentiQ application, to enhance customer experience and operational efficiency.
  • The first version of AgentiQ is fully implemented, with plans to beta test autonomous agentic features like answering questions and data fetching.
  • Management highlighted AI as a key resource for optimizing large call center operations and driving incremental efficiencies.
  • Despite persistent high mortgage rates, sluggish home sales, and declining home prices in some markets, Mr. Cooper has maintained double-digit returns for nearly 2.5 years.
  • The company’s scaled platform and balanced business model are credited for this resilience.
  • Management emphasized consistent performance and strategic focus on operational leverage and fee income.
  • MSR delinquencies declined to 1%, reflecting high portfolio quality.
  • The company is monitoring FHA and student loan delinquencies, which have increased but remain manageable.
  • FHA standards have tightened, and the company has limited exposure to higher-risk vintages, demonstrating conservative risk management.
  • Servicing generated $332 million pretax income, up 15% YoY, driven by portfolio growth and operational leverage.
  • The company’s cost to serve is nearly 50% below industry average, thanks to process improvements and scale.
  • Investments in AI, including the AgentiQ system, are aimed at further enhancing customer service and operational efficiency.
  • The DTC channel experienced 40% sequential volume growth, with a focus on home equity and cash-out refinances.
  • The company completed two securitizations in home equity and sees a large, multiyear growth opportunity with over $900 billion in available equity.
  • The company is a top 5 player in the correspondent channel, with plans to gain further market share while maintaining margin discipline.
  • The balance sheet remains strong with a capital ratio of 26.6%, up from 24.4% at year-end, driven by earnings and no stock repurchases.
  • Liquidity is robust at $3.8 billion, supporting ongoing operations and acquisitions.
  • Management expects continued strong cash flow to sustain the financial position.
  • Turn times from lock to funding improved by 6 days compared to the previous year, supporting higher volumes.
  • Operational focus on efficiency has contributed to the company's ability to handle increased customer demand effectively.
  • FHA tightened standards for loan modifications, which could reduce recidivism but also limit delinquent customer access to programs.
  • The end of the student loan moratorium has increased delinquencies, but the impact is limited due to the small proportion of affected customers with significant equity.
  • The company’s conservative risk approach and portfolio composition help mitigate potential adverse effects from these external factors.

Key Insights:

  • Expect to board about $20 billion in MSR acquisitions in the third quarter.
  • Operating ROTCE is expected to remain within the guidance range of 16% to 20%.
  • For the third quarter of 2025, corporate expenses are expected to remain around $48 million due to ongoing IT investments.
  • The total servicing portfolio is expected to be flat, plus or minus, for the remainder of the year.
  • The company anticipates continued consistent performance in the third quarter.
  • Plans to scale the maiden MSR fund rapidly with $200 million in initial commitments.
  • Successful acquisition of Flagstar and preparation for merger with Rocket.
  • Working closely with Rocket on post-close integration plans following Rocket's acquisition of Redfin.
  • Maintaining pricing discipline in bulk and correspondent channels while growing market share in correspondent channel.
  • Investments in AI technology including the proprietary AgentiQ application to improve call center operations.
  • Launched maiden MSR fund with $200 million in initial commitments from blue chip fixed-income investors.
  • Continued strong momentum in home equity loans with two securitizations completed during the quarter.
  • Deboarded $12 billion in loans for a single client and expect to board a new $40 billion portfolio by year-end.
  • The company is focused on innovation and process improvement as key drivers of competitive advantage.
  • Jay Bray emphasized the company's consistent double-digit returns despite a difficult environment with high mortgage rates and affordability challenges.
  • The combination of people, scale, and technology, including AI, is driving better customer experiences and efficiencies.
  • Mike Weinbach highlighted the team's focus on operational excellence, reducing turn times by 6 days year-over-year with 68% higher volumes.
  • Kurt Johnson noted the strong asset quality with low delinquencies and conservative risk appetite, especially regarding FHA loans.
  • Management expressed confidence in the platform's ability to deliver value to clients, partners, and investors through the pending Rocket merger.
  • No Q&A session was held due to the pending combination with Rocket.
  • The company was recognized by The Great Places to Work foundation as one of the best places to work in Texas.
  • Interest rate volatility was relatively muted this quarter, with a $59 million mark-up in MSR valuation.
  • Student loan delinquencies peaked at 8.7% in April before settling to 7.9% in June; this segment represents 3.5% of the portfolio and is not seen as a material risk.
  • FHA tightened loan modification standards limiting availability to once every 24 months to prevent recidivism.
  • Liquidity ended the quarter at $3.8 billion, slightly lower due to timing of a bulk MSR portfolio acquisition.
  • The company is building an integrated homeownership platform in collaboration with Rocket and Redfin.
  • The correspondent channel has become a consistent top 5 player over the last year, with plans to drive further share gains while maintaining margin discipline.
  • Home equity loans represent a substantial multiyear growth opportunity with customers having over $900 billion in available equity.
  • 22% of customers have note rates above 6%, positioning the company for sizable refinance volumes when rates rally.
  • The AgentiQ application is moving towards beta testing agentic features that will autonomously execute simple tasks under human supervision.
  • The company's cost to serve is nearly 50% below the industry average, improving further with scale benefits in 2025.
Complete Transcript:
COOP:2025 - Q2
Kenneth A. Posner:
Good morning. My name is Ken Posner and I'm SVP of Strategic Planning and Investor Relations at Mr. Cooper Group. With me today are Jay Bray, Chairman and CEO; Mike Weinbach, President; and Kurt Johnson, Executive Vice President and CFO. This morning, we'll be reviewing the company's financial performance for second quarter 2025, and you can find the slides accompanying our remarks on our Investor Relations webpage at investors.mrcoopergroup.com. As a reminder, we may refer to non-GAAP measures, which are reconciled to GAAP results in the appendix to the slide deck and press release. Also, we may make forward-looking statements, which you should understand could be affected by risk factors that we've identified in our 10-K and other SEC filings. We are not undertaking any commitment to update these statements if conditions change. Finally, due to the pending combination with Rocket, we will not be taking questions on today's call. With that, I'll turn it over to Jay. Jesse K. Bray: Go
Jesse K. Bray:
Good morning, everyone. I'm going to start on Slide 3 with a review of second quarter highlights, then I'll turn it over to Mike to take you through a more detailed discussion of operating results and Kurt will wrap up with the financials. In summary, this was a very solid quarter, marked by consistent recurring and predictable performance. Operating ROTCE was 17.2%, up from 16.8% last quarter, and squarely within our guidance range of 16% to 20%. As you know, we paused our stock repurchase program due to the pending merger with Rocket. If we normalize the capital ratio back to where it was at year-end, our ROTCE would have been in the upper end of our guidance range. I am very pleased with these results. In fact, I'd say the company is firing on all cylinders. This is a real achievement considering the difficult environment with persistent high mortgage rates, contributing to ongoing affordability challenges, sluggish home sales and home prices coming under pressure in some markets. According to the MBA's latest survey, originators have lost money in 10 out of the last 12 quarters. In contrast, Mr. Cooper has produced solid double-digit returns for nearly 2.5 years straight, which demonstrates the power of our scaled platform and balanced business model. Over this time, the key themes for our performance have been very consistent: Operating leverage, fee income and nimble execution in originations. These themes reflect the combination of people, scale and technology. And this formula for success is accelerating as we roll out AI, which is driving even better experiences for our customers as well as incremental efficiencies. At the end of the day, however, it's people who produce results, and we put a lot of care into creating a purposeful and inclusive environment. I was very pleased to see the company recognized by The Great Places to Work foundation as one of the best places to work in Texas. To all my Cooper teammates, I'd like to say thank you once again for your consistent, amazing work. The balance sheet is in great shape with a super-strong capital ratio of 26.6% and robust liquidity at $3.8 billion. Asset quality remains pristine, with delinquencies declining in the quarter to 1%, and our hedging program continues to perform as expected. Now turning to the segments, Servicing generated $332 million in pretax income, up 15% year-over-year, while Originations generated $64 million despite elevated rates. I was pleased with our momentum in home equity loans, where we completed two securitizations during the quarter, and by our continued strong performance in the correspondent channel, where we are a top 5 player and climbing. Separately, I'm excited to announce that after a concerted multiyear effort, we have successfully launched our maiden MSR fund, with $200 million in initial commitments and plans to scale rapidly from here. We're working with blue chip fixed-income investors who know us well, and who see our platform as integral to maximizing MSR economics. By doing a good job for these investors, we'll build out an important asset-light strategy to grow our platform. Finally, I will mention that we're thrilled to see Rocket close the acquisition of Redfin, which is a major component of the integrated homeownership platform, which we are so excited to be building together. We're working very closely with Rocket on post-close integration plan to ensure once the deal closes that we hit the ground running with strong momentum in place to deliver the benefits of this platform to our clients, our partners and investors. And with that, I'll turn the call over to Mike.
Michael S. Weinbach:
Thanks, Jay, and good morning, everyone. If you'll turn to Slide 4, I'll start with the Servicing portfolio, which is holding steady around $1.5 trillion following the successful acquisition of Flagstar, as we prepare for the merger with Rocket while also maintaining our pricing discipline within the bulk and correspondent channels. Starting with subservicing, we continue to have a very strong market position. The slight decline in UPB this quarter is driven by a single client who is pursuing a different strategy. During the second quarter, we deboarded $12 billion in loans for this client, and we deboarded the remaining roughly $50 billion earlier this month. Otherwise, we're enjoying very strong momentum with organic growth, and I'm pleased to report a new client win that is bringing a sizable portfolio of about $40 billion in loans that we expect to board by year-end. Turning to the owned portfolio. We're pleased with the flows coming from our correspondent and co-issue channels, and we've been bidding on select bulk pools which meet our asset quality standards and return targets. Recent wins include a sizable portfolio from a major institution, which values our seamless onboarding process and high-quality customer care. We expect to board about $20 billion in MSR acquisitions in the third quarter. For the remainder of the year, we'd expect the total portfolio to be flat, plus or minus, as we stick to our pricing discipline and work on integration planning with Rocket. If you'll turn to Slide 5, let's talk about Servicing income, which came in at $332 million, up 15% year-over-year. The key theme here remains operating leverage, which you can see in revenues up 13% year-over-year, tracking significant portfolio growth, especially in subservicing, while operating expenses were up only 6%. What you're seeing here is not only the benefits of our growing scale, but our team's relentless focus on process improvement, which is the secret sauce behind providing the best possible customer experience and driving incremental efficiency. According to the latest data from the 2024 MBA benchmark survey, our cost to serve is now nearly 50% below the industry average, with the gap having expanded considerably from the year before and these numbers do not include the incremental scale benefits reflected in our 2025 results. A key benefit of scale is having the resources to invest in innovation. And as you know, we're continuing to invest in and implement new AI solutions, since this technology is uniquely suited for optimizing large call center operations. Last quarter, we shared some color on our proprietary AgentiQ application, which helps team members with customer calls by interpreting the questions, tracking sentiment in real time, putting explanatory material and customer information at agents' fingertips and generating call summaries. With the first version of AgentiQ now fully rolled out, we're moving forward to beta test true agentic features, where the system will execute simple tasks on its own, like answering questions and fetching data and chat engagements, subject, of course, to rigorous quality control, including human supervision. Let's move on to Slide 6 and talk about Originations, where we generated $64 million in pretax income and $9.4 billion in fundings. As Jay mentioned, the DTC channel is enjoying very strong momentum. Volumes were up roughly 40% sequentially, with home equity and cash-out refinances together making up nearly 60% of the mix this quarter as we continue to help customers responsibly access the equity in their homes. We successfully completed two home equity securitizations during the quarter and received very favorable feedback from investors who appreciate the power of our loss mitigation capabilities and our long track record of keeping customers in their homes. We believe there's a very substantial opportunity with home equity loans. Our customers have in total more than $900 billion in available equity, which represents a massive multiyear ramp of business for our DTC team. We view home equity as a mainstream consumer product, representing the easiest and most cost-effective manner for homeowners to access the equity for a wide variety of uses. Turning to rate and term refinances. The opportunity in the current environment is obviously somewhat limited, but I'd point out that 22% of our customers have note rates above 6%, which positions us for sizable volumes whenever rates next rally, even if it's only briefly. One final comment on DTC. I'd like to get a shout-out to the team for staying laser-focused on operations. Thanks to your tireless work, turn times measured from lock to funding were 6 days faster in the second quarter than a year ago, which is a substantial improvement with 68% higher volumes. I'll wrap up with a quick comment on the correspondent channel, where our team continues to do a fantastic job bringing value to our sellers and fine-tuning our pricing and capital market strategy to optimize execution. Over the last year, we've become a consistent top 5 player in this channel, and we expect the power of our platform to drive further share gains, subject, of course, to maintaining margin discipline. With that, I'll turn the call over to Kurt.
Kurt G. Johnson:
Thanks, Mike, and good morning, everyone. I'll start on Slide 7 and provide some additional commentary around the second quarter financials. To summarize, net income was $198 million, which included $269 million in pretax operating income, a $30 million positive mark, net of hedges, offset by $15 million in adjustments and $7 million in intangible amortization. Let me start by unpacking the adjustments. This quarter, we had approximately $9 million in costs related to the Rocket merger and $4 million associated with Flagstar. Other miscellaneous adjustments, which netted to $2 million include losses associated with equity investments, legal fees related to the fund launch, a vendor expense write-off and an offsetting reserve release related to the Home Point portfolio. Full details are as always listed in appendix. In terms of operating results, Mike covered both Servicing and Originations, and I'll mention that the corporate segment incurred $48 million of expenses. For the third quarter of '25, we anticipate corporate expenses remaining at this level due to IT investments, which we are continuing to make in our Servicing platform, including projects like the agentic applications Mike mentioned, as well as additional investments in our correspondent channel. Turning to the mark-to-market line, interest rate volatility was relatively muted this quarter. We marked up the MSR by $59 million to reflect rising interest rates and lower CPRs as well as noninterest rate-related factors like cost to serve and OAS spreads. These changes resulted in a quarter-end valuation of 156 basis points of UPB or 5.4 multiple of the base Servicing strip. Offsetting the gain over $29 million in hedge losses and our target hedge ratio remained 75%. Turning to Slide 8, I'll briefly touch on asset quality, which is a strategic focus for us. As you can see from the chart, our high- quality portfolio continues to perform extremely well with MSR delinquencies down by 6 basis points in the quarter to 1%. Low delinquencies reflect our thoughtful portfolio construction, evident of the high FICO scores and low LTV ratios for our customers as well as our loss mitigation capabilities, which we believe are best in class. As we've commented in the last few quarters, we're closely monitoring Ginnie Mae sector, especially FHA, where our delinquencies have increased, although they remain well below peers. Due to our conservative risk appetite, we've limited FHA loans to 15% of our MSR portfolio. In addition, we've largely avoided the 2023 and 2024 vintages, which we regard as posing higher risk. FHA recently tightened standards for its loan modification programs, limiting availability to once every 24 months. We view this as a prudent move by FHA to prevent recidivism in what are otherwise extremely helpful programs for customers struggling with financial hardship. Having said that, the change will reduce the population of delinquent customers who qualify for these programs. Additionally, as you probably heard, the end of the student loan moratorium has led to a rise in student loan delinquencies. In our portfolio, roughly 16% of customers have student loans, and we did see elevated student loan delinquencies as high as 8.7% in April before settling down to 7.9% in June. We are closely watching our FHA customers who also have student loans. But for us, this population represents only 3.5% of our total portfolio and is largely associated with customers with significant equity positions. Therefore, we do not believe this portfolio poses a material risk to our performance. Turning to Slide 9. I'll end my remarks with an update on our key balance sheet metrics. Liquidity ended the quarter at $3.8 billion, slightly lower than the prior quarter, primarily due to the timing of a bulk MSR portfolio acquisition right at quarter end. Looking ahead, we anticipate continued strong operating cash flow supporting a robust liquidity position throughout the remainder of the year. Our capital ratio, as measured by tangible net worth to assets, ended the quarter at 26.6%, up from 24.4% at year-end, thanks to strong earnings and the absence of stock repurchases during the quarter, which we suspended due to the Rocket transaction. As Jay mentioned, if you normalized our capital ratio, we'd be earning in the upper end of our guidance range, which we believe reflects exceptional performance from a mortgage company at this point in the cycle. Looking ahead to the third quarter, we guide you to expect continued consistent performance. With that, I'd like to wrap up by thanking you for your interest in Mr. Cooper.

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