πŸ“’ New Earnings In! πŸ”

CNO (2025 - Q2)

Release Date: Jul 29, 2025

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Stock Data provided by Financial Modeling Prep

Current Financial Performance

CNO Q2 2025 Financial Highlights

$0.87
Operating EPS
$38.05
Book Value per Diluted Share
11.8%
Operating Return on Equity
$120M
Total New Annualized Premium

Key Financial Metrics

Insurance Product Margin Growth

8%

QoQ increase

Net Investment Income Growth

7%

QoQ increase

Market Value of Invested Assets

5% growth QoQ

Expense Ratio

19.2%

Guidance lowered from 19.4%

Period Comparison Analysis

Operating EPS

$0.87
Current
Previous:$0.79
10.1% QoQ

Operating EPS

$0.87
Current
Previous:$1.05
17.1% YoY

Book Value per Diluted Share

$38.05
Current
Previous:$37.03
2.8% QoQ

Book Value per Diluted Share

$38.05
Current
Previous:$36.00
5.7% YoY

Consolidated RBC Ratio

378%
Current
Previous:379%
0.3% QoQ

Leverage Ratio

26.1%
Current
Previous:32.7%
20.2% QoQ

Earnings Performance & Analysis

Share Repurchases

$100M

Q2 2025

Weighted Avg Diluted Shares

8% reduction

QoQ decrease due to repurchases

Operating ROE (excl. sig. items)

11.2%

Trailing 12 months

Operating ROE (run rate)

~10.5%

Full year 2025 guidance

Financial Health & Ratios

Key Financial Ratios

19.2%
Expense Ratio
11.8%
Operating ROE
11.2%
Operating ROE (excl. sig. items)
378%
Consolidated RBC Ratio
26.1%
Leverage Ratio

Financial Guidance & Outlook

Expense Ratio Guidance

19.2%

Lowered upper bound for 2025

Operating ROE Target

11.5%

3-year target for 2027

New Money Rate

>6%

10 consecutive quarters

Surprises

Record Total New Annualized Premiums

+17%

$120 million

Sales results in the quarter were excellent, including record total new annualized premiums of $120 million, up 17%.

Annuity Collected Premiums Record

+19%

$500 million

Annuity collected premiums hit a new record, surpassing $500 million for the first time in a single quarter, driven by 19% growth.

Brokerage and Advisory Client Assets Growth

+27%

$4.6 billion

Client assets in brokerage and advisory were up 27% to $4.6 billion for the quarter, a new record.

Worksite Life Insurance Sales Growth

+54%

54%

Highlights included record life insurance sales up 54%, hospital indemnity insurance up 22%, and accident insurance up 16%.

Share Repurchases

$100 million

In the quarter, we deployed $100 million of excess capital on share repurchases, contributing to an 8% reduction in weighted average diluted shares outstanding.

Accelerated Underwriting Instant Decision Rate

+12%

89%

Accelerated underwriting on a portion of our simplified life products delivered an 89% instant decision rate on submitted policies in the quarter, up 12% over first quarter 2025.

Impact Quotes

We continue to deliver consistent, repeatable results that demonstrate the steady execution of our strategic plan and position us for sustained profitable growth.

Our business fundamentals remain strong. Sales results in the quarter were excellent, including record total new annualized premiums of $120 million, up 17%.

Operating return on equity was 11.8% and 11.2%, excluding significant items. We remain on track to generate an operating return on equity of around 10.5% for the full year 2025.

We do expect the momentum in direct-to-consumer digital sales to continue over the long term, though not every quarter will see the same growth rate.

There are three different categories where our Medicare Supplement business is materially different than some of the companies in the headlines: distribution risk, underwriting risk, and regulatory risk.

Total insurance product margin modestly exceeded our expectations with spreads and surrender activity in line with expectations and net positive claims experience.

The nature of our system virtually guarantees that we have very little churn as compared to other people, which is a notable point of difference.

We like the way our Bermuda operation continues to develop and are engaged in discussions with regulators, but we do not want to provide more details until we have definitive responses.

Notable Topics Discussed

  • Achieved record total new annualized premiums of $120 million, up 17% from the previous year.
  • Delivered 12th consecutive quarter of strong sales momentum and 10th consecutive quarter of growth in producing agent compensation.
  • Multiple product line sales records and double-digit insurance sales growth in both divisions.
  • Client assets in brokerage and advisory increased by 27% to $4.6 billion, a new record.
  • New accounts increased by 13%, and average account size grew by 12%.
  • Total client trust now exceeds $17 billion, up 13%, driven by unmet needs for retirement income protection.
  • Nearly all product lines in the Consumer division experienced double-digit growth.
  • Web and digital sales increased by 39%, now accounting for over 30% of D2C sales.
  • Focus on diversifying marketing channels, including digital, web, and third-party partners, to enhance customer relationships.
  • Medicare Supplement sales increased by 18%, with direct-to-consumer life insurance sales up 29%.
  • Health NAP grew by 13%, with supplemental health up 21% and Medicare Supplement up 18%.
  • Demand for Medicare products remains steady with over 11,000 Americans turning 65 daily.
  • Worksite NAP up 16%, with record life insurance sales up 54%.
  • Geographic expansion contributed 25% to NAP growth, with new group client NAP up 84%.
  • Introduction of new marketing campaign 'Health is Human' emphasizing technology and human interaction.
  • Net investment income increased by 2%, with average yield on investments rising by 11 basis points to 4.92%.
  • Book value per share excluding AOCI increased by 6%.
  • Portfolio remains high quality, with 96% investment-grade rated fixed income assets, and market value of assets grew 5%.
  • Engaged in discussions with Bermuda regulators to support potential transactions that could enhance ROE.
  • Current Bermuda operations are developing well, with ongoing regulatory interactions.
  • No specific details provided, emphasizing cautious approach until definitive regulatory responses.
  • Consolidated RBC ratio at 378%, above target, with $187 million in Holdco liquidity.
  • Deployed $100 million in share repurchases, reducing shares outstanding by 8%.
  • Leverage at 26.1%, at the low end of target range, with risk-based capital and liquidity levels close to targets.
  • Rate environment influences pricing, with average requested rate filings around 10%.
  • No material change in spreads on annuities despite competitive pressures.
  • Potential rate cuts by the Fed could benefit certain asset classes like mortgage loans and munis.
  • Expense ratio improved due to better operating leverage as the business grows.
  • Investments in technology, including accelerated underwriting, enhance efficiency and agent productivity.
  • Expense management remains aligned with expectations, with no significant surprises.

Key Insights:

  • CNO reaffirmed full-year 2025 guidance with a slight reduction in the upper bound of the expense ratio to 19.2% from 19.4%, reflecting better operating leverage.
  • Discussions with Bermuda Monetary Authority on new treaties continue, with no definitive updates yet.
  • Management expects continued strong sales momentum into the second half of 2025, though acknowledges tougher comparables.
  • No material impact expected from potential Fed rate cuts on demand from the target market.
  • Operating return on equity is expected to be around 10.5% for full year 2025, with a 3-year target of 11.5% in 2027.
  • Rate filings for Medicare Supplement products are underway with average requested increases around 10%, effective Q1 2026.
  • Brokerage and advisory client assets reached a new record of $4.6 billion, up 27%, with new accounts up 13%.
  • Consumer division achieved 11th consecutive quarter of sustained growth with record annuity collected premiums surpassing $500 million, up 19%.
  • Geographic expansion contributed 25% of Worksite NAP growth; new group client NAP up 84%.
  • Health insurance NAP increased 13%, driven by supplemental health up 21% and Medicare Supplement up 18%.
  • Investments in technology such as accelerated underwriting and new CRM platform enhanced agent productivity and customer experience.
  • Life insurance sales grew 20% overall, with direct-to-consumer life insurance sales up 29%, supported by diversification into digital and third-party channels.
  • Marketing campaign 'Health is Human' launched to emphasize the combination of technology and human interaction.
  • Worksite division posted record Q2 insurance sales with NAP up 16%, including life insurance sales up 54%, hospital indemnity up 22%, and accident insurance up 16%.
  • CEO announced upcoming investor briefing focused on the Consumer division to provide deeper strategic insights.
  • CEO Gary Bhojwani emphasized steady execution of strategic plan and strong business fundamentals positioning CNO for sustained profitable growth.
  • Gary emphasized the competitive landscape in annuities, noting CNO's focus on middle-income consumers with less competition compared to high-net-worth segments.
  • Gary noted the distinct differences in distribution, underwriting, and regulatory risk between CNO's Medicare Supplement business and other Medicare products in the headlines.
  • Management expressed confidence in the direct-to-consumer digital sales momentum, expecting long-term growth despite quarter-to-quarter variability.
  • Management highlighted the importance of captive agents in maintaining strong persistency and customer relationships, especially in Medicare Supplement.
  • Management reiterated commitment to capital discipline, maintaining target RBC and liquidity levels while returning capital to shareholders.
  • Paul McDonough discussed stable insurance product margins with some spread compression but overall solid performance across product lines.
  • Competition in the annuity market is intense, but CNO's focus on middle-income clients with smaller average annuity sizes limits direct competition from private equity and asset managers.
  • Direct-to-consumer sales momentum driven by strong growth in web and digital channels, up 39% year-over-year, now representing about one-third of D2C sales.
  • Free cash flow generation remains on track for full year despite some lumpiness and timing of tax payments; $50 million generated in Q2 and year-to-date.
  • Management sees no material risk from issues faced by some Medicare Advantage carriers due to diversified carrier mix and CNO's distribution-only role in Medicare Advantage.
  • Medicare Supplement margins remain stable despite higher claims; management highlighted ability to reprice annually with average requested rate increases around 10%.
  • Worksite division showed strong recruiting and agent productivity, supported by investments in training and sales technology.
  • Accelerated underwriting on simplified life products achieved an 89% instant decision rate, up 12% from Q1 2025.
  • Alternative investments returned 6% in the quarter, below the long-term run rate expectation of 9-10%.
  • CNO's fixed maturity portfolio is high quality with approximately 96% investment-grade rated and an average rating of single A.
  • The company is exploring additional transactions with its Bermuda entity but is withholding details pending regulatory clarity.
  • The company maintains a high-quality, liquid investment portfolio designed for resilience in volatile markets.
  • The consolidated RBC ratio of 378% is slightly above the target of 375%, with leverage at 26.1%, at the low end of the target range.
  • CNO's approach to digital marketing includes diversification beyond television to web, digital, and third-party channels, which now account for over 30% of D2C sales.
  • CNO serves the underserved middle-income market with a combination of virtual connections and local agents providing personalized service.
  • Management believes that shifts between Medicare Advantage and Medicare Supplement products do not materially impact CNO's business model.
  • The annuity block benefits from very low churn due to the nature of CNO's system and agent relationships.
  • The company views Medicare Supplement as a relationship starter, with captive agents encouraged to build broader customer relationships.
  • The 'Health is Human' marketing campaign reflects customer preference for technology supplemented by human interaction rather than replacement.
Complete Transcript:
CNO:2025 - Q2
Operator:
Hello, everyone, and thank you for joining the CNO Financial Group Second Quarter 2025 Earnings Call. My name is Sami and I'll be coordinating your call today. [Operator Instructions] I would now like to hand over to your host, Adam Auvil from CNO to begin. Please go ahead, Adam. Adam Auv
Adam Auvil:
Good morning, and thank you for joining us on CNO Financial Group's Second Quarter 2025 Earnings Conference Call. Today's presentation will include remarks from Gary Bhojwani, Chief Executive Officer; and Paul McDonough, Chief Financial Officer. Following the presentation, we will also have other business leaders available for the question-and-answer period. During this conference call, we will be referring to information contained in the yesterday's press release. You can obtain the release by visiting the Media section of our website at cnoinc.com. This morning's presentation is also available in the Investors section of our website and was filed in a Form 8-K yesterday. Let me remind you that any forward-looking statements we make today are subject to a number of factors, which may cause actual results to be materially different than those contemplated by the forward-looking statements. Today's presentation contains a number of non-GAAP measures, which should not be considered as substitutes for the most directly comparable GAAP measures. You'll find a reconciliation of the non-GAAP measures to the corresponding GAAP measures in the appendix. Throughout the presentation, we will be making performance comparisons and unless otherwise specified, any comparisons made will refer to changes between second quarter 2025 and second quarter 2024. And with that, I'll turn the call over to Gary.
Gary Chandru Bhojwani:
Thanks, Adam. Good morning, everyone, and thank you for joining us. CNO delivered another strong quarter, and we remain on track to achieve our 2025 and 3-year return on equity improvements. We continue to deliver consistent, repeatable results that demonstrate the steady execution of our strategic plan and position us for sustained profitable growth. Our business fundamentals remain strong. Sales results in the quarter were excellent, including record total new annualized premiums of $120 million, up 17%, double-digit insurance sales growth in both divisions, and multiple product line sales records. We also delivered our 12th consecutive quarter of strong sales momentum and our 10th consecutive quarter of growth in producing agent comp. I'll cover these results in more detail in each division's comments. Operating earnings per diluted share were $0.87. Earnings continue to benefit from favorable insurance product margin and solid investment results, reflecting growth in the business and expansion of the portfolio book yield. New money rates have exceeded 6% for 10 consecutive quarters now, while maintaining portfolio quality. Capital and liquidity remain above target levels. We returned $117 million to shareholders in the quarter and $234 million year-to-date. Book value per diluted share, excluding AOCI, was $38.05, up 6%. Paul will go into greater detail on our financial performance. Turning to Slide 5. All of our growth scorecard metrics were up for the quarter. As a reminder, our growth scorecard focuses on three key drivers of our performance: production, distribution and investments in capital. I'll discuss each division in the next two slides. Paul will cover investments and capital in more detail during his remarks. Beginning with the Consumer division on Slide 6. The Consumer business delivered excellent sales results and our 11th consecutive quarter of sustained growth. Nearly all product lines were up by double digits. Steady execution and our focus on the underserved middle income market drive our continued growth. We build lasting relationships with our customers by combining a virtual connection with local agents who deliver the last mile of sales and service. As I have shared throughout my tenure with CNO, this personal interaction that our agents maintain is especially valuable to our customers during times of economic uncertainty and market volatility. Annuity collected premiums hit a new record, surpassing $500 million for the first time in a single quarter, driven by 19% growth. This marks our eighth consecutive quarter of annuity growth. Average account size was up 11% and in-force account values were up 8%. Our captive distribution and the long-term relationships that our agents establish with their clients add stability to our annuity block. We delivered our ninth consecutive quarter of brokerage and advisory growth. Client assets in brokerage and advisory were up 27% to [ $4.6 million ] for the quarter, a new record. New accounts were up 13% and average account size was up 12%. When combined with our annuity account values, our clients now entrust us with more than $17 billion of their assets, up 13%. Sustained growth in brokerage and advisory and annuities reflects a critical, but largely unmet need within our markets to help protect them against outliving their retirement income. It has long been our position that middle-income consumers need and deserve access to professional guidance and retirement products. We consider it a great privilege to serve this market. Life and health NAP posted double-digit growth in the quarter, up 17%. We are pleased with our life business results, including total life insurance up 20%, record direct-to-consumer life insurance sales up 29%, and field agents sold life insurance up 4%. As expected, our life production returned to growth this quarter as D2C lead volumes rebounded nicely. Our results also benefited from initiatives deployed over the last several years to proactively diversify our non-television direct marketing to include more digital, web and third-party channels. Web and digital now accounts for over 30% of sales generated by D2C leads, up 39% year-over-year. We also continue to experiment with select third-party partners to distribute our simplified issue life products. Total Health NAP was up 13%. As I shared last quarter, sustained growth in our health results underscores our strong customer demand for practical solutions to cover out-of-pocket gaps in medical coverage and safeguard against the growing cost of health care. Supplemental health was up 21%, and Medicare Supplement was up 18%. Medicare Advantage policies sold were down in the quarter, but are up 4% for the year. Medicare Advantage sales are not reflected in NAP. Recall that we manufacture Medicare Supplement products and distribute Medicare Advantage policies from more than 20 third-party carriers. By offering both products, we can provide more coverage options for customers to choose from and respond immediately to shifts in the competitive landscape and health care preferences of our middle-market consumers. With more than 11,000 people in the U.S. turning 65 every day, demand for Medicare product is steady. Medicare is a year-round business for CNO and remain a flagship door opening product for us to meet and serve more customers. Agent productivity and retention were strong in the quarter, fueling our sales momentum. Producing agent count was up 3%, marking our 10th consecutive quarter of growth. Registered agent count also increased by 6%. Investments in technology continue to enable customer experience improvements and drive operational efficiency. For example, accelerated underwriting on a portion of our simplified life products delivered an 89% instant decision rate on submitted policies in the quarter, up 12% over first quarter 2025. Next, Slide 7 in our Worksite division performance. We delivered a record second quarter performance for insurance sales within Worksite life and health -- excuse me, with Worksite life and health NAP up 16%. This represents our sixth consecutive quarter of record NAP growth and our 13th consecutive quarter of overall NAP growth. Highlights included record life insurance sales up 54%, hospital indemnity insurance up 22%, and accident insurance up 16%. Life sales now comprise 35% of our total worksite insurance sales. Strategic growth initiatives contributed significantly to our Worksite NAP performance. Our geographic expansion initiative delivered 25% of the NAP growth in the quarter, marking the sixth consecutive quarter of growth from this program. NAP from new group clients was up 84%. Worksite recruiting was up 34% in the quarter and agent productivity was up 16%. Producing agent count was up 4%, our 12th consecutive quarter of growth. Recent investments in training and sales technology tools continue to enhance agent productivity and generate momentum. One example was the launch of our new customer relationship management platform to enable sales and new group development. Agent response has been strong. Fee sales were flat for the quarter. We expect to see improvement in the second half of the year, driven by a growing interest in our new Optavise Clear product. Optavise Clear unites our existing services into a single package for employees while also adding new Medicare advocacy services and enhancing user technology. Early feedback from our brokers and clients is encouraging. As our Worksite division ramps up for enrollment season, we also introduced a new marketing campaign, Health is Human. In both the Worksite and Consumer divisions, our customers are looking for technology to supplement but not replace human interaction. This campaign highlights the value that our experienced agents and advocates bring to clients when coupled with our technology. And with that, I'll turn it over to Paul.
Paul Harrington McDonough:
Thanks, Gary, and good morning, everyone. Turning to the financial highlights on Slide 8. Operating earnings in the quarter and year- to-date were in line with our expectations with some puts and takes. Insurance product margins continue to benefit from consistent growth in the business, rising book yields and net favorable claims experience across the product set. On the other hand, the yield on our alternative investments remain below our long-term run rate expectation, creating a partial offset. In the quarter, we deployed $100 million of excess capital on share repurchases, and intentionally bringing risk-based capital and Holdco liquidity closer to our run rate targets. The share repurchases in the quarter contributed to an 8% reduction in weighted average diluted shares outstanding. On a trailing 12-month basis, operating return on equity was 11.8% and 11.2%, excluding significant items. This does include some elevated earnings in the second half of 2024. On a run rate basis, we remain on track to generate an operating return on equity of around 10.5% for the full year 2025 and to achieve our 3-year target of 11.5% in 2027, reflecting an improvement of 150 basis points relative to a run rate return on equity of about 10% in 2024. Turning to Slide 9. Total insurance product margin was solid for the quarter, modestly exceeding our expectations with spreads and surrender activity in line with expectations in our annuity products and with net positive claims experience across our health and life products. Within our health products, supplemental health and long-term care continue to benefit from favorable claims experience, while we have seen higher claims in our Med Supp products. As you know, Med Supp allows for annual rate adjustments, enabling us to respond promptly to claims experience as needed. Life margins reflect lower nondeferrable advertising expense in trad life with mortality experience and trends generally in line with expectations. Our total margin, again demonstrates the value of our diversified product portfolio where we ordinarily see some puts and takes, netting to stable and growing margin in total over time. As a reminder, the prior period benefited from a favorable MRB reserve movement in our FIAs and a significantly favorable reserve change in our other annuities driven by favorable mortality. Turning to Slide 10. Total net investment income grew for the seventh consecutive quarter. The average yield on allocated investments was 4.92%, up 11 basis points year-over-year. The increase in yield along with growth in the business drove a 7% increase in net investment income allocated to products for the quarter. This was partially offset by a decline in net investment income not allocated to products, which was primarily driven by lower option forfeitures as a result of lower annuity surrenders and lower in- the-money options, tighter spreads in the FHLB program and higher interest expense on higher average debt outstanding. Income from our alternative investments was flat year-over-year, generating a return of 6% as compared to our long-term run rate expectation of between 9% and 10%. In total, net investment income was up 2%. Notably, the second quarter marked the 12th consecutive quarter of growth in book yield and invested assets, and the 10th consecutive quarter of new money rates that exceed 6%. Turning to Slide 11. The market value of invested assets grew 5% in the quarter, primarily driven by growth in the business and market appreciation on the investment portfolio. Approximately 96% of our fixed maturity portfolio at quarter end was investment- grade rated with an average rating of single A, reflecting our up in quality bias over the last several years. Our portfolio is high quality, liquid and built for resilience in volatile market environments. Turning to Slide 12. Over the past several quarters, we had pursued a measured approach to draw down excess capital by returning capital to shareholders through share repurchases. As of June 30, we are closer to our target risk-based capital and minimum Holdco liquidity levels with a consolidated RBC ratio of 378% and Holdco liquidity of $187 million. Leverage at quarter end was 26.1% at the low end of our target range. Turning to Slide 13 and our 2025 guidance. We are reaffirming all guidance as summarized on this slide with one small adjustment. We are lowering the upper bound in the expense ratio range to 19.2% from 19.4%, reflecting better operating leverage as we continue to grow the business. As a reminder, the guidance does not reflect any new treaties with our Bermuda company. We continue to work with our domestic regulators and the Bermuda Monetary Authority to explore additional transactions. And with that, I'll turn it back to Gary.
Gary Chandru Bhojwani:
Thanks, Paul. CNO remains uniquely positioned to serve the growing needs of the middle-income market with our diverse products and distribution. Our business fundamentals remain strong. We move into the second half of the year with considerable sales momentum and a clear line of sight to improved profitability. We continue to be pleased with our consistent, repeatable results and the steady execution against our strategic growth plan. CNO remains well equipped to navigate the evolving economic environment, drive improved return on equity, and to deliver on our promises to our customers and shareholders. Before we open up the line for questions, I am pleased to share that in September, we will host the next session in our CNO Investor Briefing series. This 1-hour session will focus on the Consumer division led by Division President, Scott Goldberg. As a reminder, our investor briefings focus on one area of CNO's business, provide a deeper look at that area of strategy and approach, and offer an opportunity for Q&A with members of management. Program registration will open in August. Event details will be announced soon. So please ensure that you are signed up to receive our e-mail alerts. We thank you for your support and interest in CNO Financial Group. We will now open it up to questions. Operator?
Operator:
[Operator Instructions] Our first question comes from Ryan Krueger from Keefe, Bruyette, & Woods.
Ryan Joel Krueger:
My first question was on direct-to-consumer sales. Can you give a little bit more color on the momentum from the web digital piece of this? And to what extent do you think that can continue? It seems like, in particular, this was an extremely strong quarter there. So I was just hoping to get a little bit more color on what's going on underneath the surface.
Gary Chandru Bhojwani:
Ryan, this is Gary. Thanks for the question. So let me first say that we're very pleased with how the direct-to-consumer business continues to evolve and grow. We do expect the momentum to continue. All of that said, as I always -- when I speak with analysts and investors, this is not a quarter-to-quarter business, this is a much longer-term business, and there will be ups and downs. That said, we don't see anything in the near future that's going to slow us down. For this particular cycle, our improvement really came from a handful of areas. Number one, we had very good recovery in our lead generation. We continue to have strong success in pivoting to web and digital from traditional lead generation source like TV. Now consumer behavior continues to change around television. So that volume is going down while digital volume is going up. It's really difficult to predict how much they'll offset one another, but we really like what we saw this quarter. As an example, web and digital sales were up 39% versus the prior year and represented nearly 1/3 of our total D2C sales in this quarter. So we continue to see that gain. We continue to see that shift in consumer behavior. We have every expectation that we will continue to see good traction with the web and digital. Will every single quarter be up 39%? I can assure you that will not be the case. But over the long term, 2 to 3 years, we expect to see this grow very nicely. Ryan, did I answer your question?
Ryan Joel Krueger:
You did. And then I had a follow-up on Medicare Supplement. Your margins have held up pretty well, down a little bit year-over- year, but overall still pretty good. I know there's a lot of differences between other Medicare areas. I just thought it would be -- maybe take the opportunity to have you talk a little bit about what you're seeing in that business, just given all the headlines around the softness at the primary health care companies.
Gary Chandru Bhojwani:
Yes. Brian, I'm really glad you asked the question because there are lots of differences. And one of the things I would ask our investors and analysts to do is really remember the ways in which our book is different because there are some very substantial differences between our business and some of the companies that are currently getting a lot of headlines. And I want to give you maybe a quick framework within which to think about this. I would argue that there are three different areas or three different categories where our business is materially different than some of what you're reading in the headlines. So first and foremost is our distribution profile. We have a long history with captive agents. And remember, the way our captive agents are managed and incented gives us better persistency. There's less of an incentive to churn, there's less of an ability to churn, and it gives us more control. We've continued to have very good production. And remember that with our captive distribution, we really view Medicare Supplement as a way to start the relationship. Now there are very strict guidelines around how you can cross-sell and what you need to do to develop a relationship and so on. And we, of course, follow all of those. But we really encourage our captive distribution to think about this as a much broader relationship. They're not just trying to sell one product, they're trying to build a broader relationship. So our distribution is very different. That's the first category. The second category is what I would just generically describe as underwriting risk. So first of all, it's really important to remember that Med Supp is funded by the premiums received by the policyholders. Medicare Advantage and Medicaid and some of these other things are funded through reimbursement rates set by the government. Med Supp has a fixed benefit profile. Med Advantage has a benefit profile that is up to the carrier that can be negotiated differently, and that's where some of the carriers have gotten into trouble. Remember, we sell Med Advantage, but we don't manufacture it. So we don't have some of those risks. The biggest area of risk we have is in Medicare Supplement, which is what we manufacture. We've been doing that for a long time. And as a reminder, we get a chance to reprice that every year. So the underwriting risk around Medicare Supplement is very different than Medicare Advantage and Medicaid. And again, when you're reading these headlines, it's really important to remember that when you're seeing this. Finally, if you think about the regulatory risk, it really seems to be concentrated at the moment on Medicare Advantage. And I just want to remind you again, we don't manufacture that, we strictly distribute it. Agents are paid the same commission in our system regardless of the carrier, and there's no incentives for selling specific carrier products. In addition, those Medicare Advantage carriers pay CNO, they don't pay the agents directly. We then distribute that. So we have certain elements of control that really mitigate some of that regulatory risk and some of the things you've been reading on. So just to summarize, distribution risk is different, underwriting risk is different and regulatory risk is different. We come at this in a very different way than some of the companies that are currently in the headlines.
Operator:
Our next question comes from John Barnidge from Piper Sandler.
John Bakewell Barnidge:
Can you maybe talk about the expense experience in the quarter and the change in the guide? I know there's been a tech and automation aspect that's probably helped expenses while also greater leverage on distribution.
Paul Harrington McDonough:
Sure. John, it's Paul. So our expenses in the quarter and year-to-date are generally in line with our expectations on a dollar basis. The expense ratio is a bit better, which is primarily a reflection of better operating leverage as we grow the business. So the denominator in the ratio is helping.
John Bakewell Barnidge:
Great. And then can you maybe talk about the long-term care utilization claim patterns and any notable changes that occurred in the quarter?
Paul Harrington McDonough:
Sure. It's really just a continuation of the favorable claims experience that we've been seeing. We're certainly pleased to see that. Looking forward, it wouldn't surprise us if we see a bit of a continuation of that. Longer term, we would expect that LTC claims would begin to trend closer to what the experience had been pre-COVID. But that's kind of a crystal ball question, time will tell.
Operator:
Our next question comes from Wes Carmichael from Autonomous.
Wesley Collin Carmichael:
I just wanted to follow up quickly on the Medicare Supplement discussion. And I understood all your comments, Gary. I was just wondering if -- can you share any color on repricing of that product? How much you're going after on a blended basis? I realize it's with the states, but when that should kind of come through margins from this higher claim utilization in the near term?
Gary Chandru Bhojwani:
Go ahead, Paul.
Paul Harrington McDonough:
So on the claims experience and how we would respond with rate filings, so I would describe the claims experience as a modest tick up relative to our expectations. We do expect that will likely persist over the back half of this year. We're baking all that into our rate filings that are happening sort of right around and now is the timing and would be effective in the first quarter of next year for the lion's share of our book of business. And sort of order of magnitude, average requested rate filings is in the 10% range.
Wesley Collin Carmichael:
Got it. That's very helpful, Paul. And my follow-up, I'm sure you've gotten this question before, but just on competition in the annuity, the fixed annuity space, and I know you guys play more in the middle income area of the market. But have you seen any change in competition in that market over the past few months or years? And I guess, I ask it in the context of lots of private equity or alt manager-related capital chasing that space. I wonder if you're seeing that as well.
Gary Chandru Bhojwani:
Look, there's a tremendous amount of interest and competition in this space. That's not going to discontinue anytime soon. The asset managers look at the annuity and the insurance business is, frankly, a really cheap source of funds. So they're going to continue to be very aggressive here. So there's tons of competition, it's not going to slow down. But and this is the critical thing, most of those folks are calling on consumers with $0.5 million or $1 million or more. Very few of those folks are calling on the client base that we're calling on where you've got the average annuity being sold of $150,000 or less. So tremendous competition, generally speaking, in the annuity space, not nearly as much competition in our particular area, and we really like it that way.
Operator:
Our next question comes from Suneet Kamath from Jefferies.
Suneet Laxman L. Kamath:
I wanted to go back to the Medicare Advantage. I totally get it that you don't underwrite it, you sell it. But I guess how diversified is the mix of carriers that you're using? And then relatedly, I think one of the carriers out there, it's been pretty public, has had some issues in terms of payment of claims. Is there any risk to CNO from that?
Gary Chandru Bhojwani:
No risk to CNO from that, on that question. On the first question, I believe we have currently about 20 carriers, give or take. So there's no particular concentration risk. We don't see this as a substantial challenge, to be honest with you, given our business model. Virtually every American that turns 65 is going to at least look at Medicare Supplement or Medicare Advantage. The vast majority are going to buy one of those two things. And those consumers that start to shy away from Medicare Advantage will most likely buy Medicare Supplement, and that's just fine by us. If you play the tapes back from last 3 to 5 years on our earnings calls, I've been saying the same thing. We're happy to sell them either. We probably have a slight preference for Medicare Supplement because we both manufacture and distribute it. But we're happy to sell them either. We're happy to see that demand go to either side of the balloon. It's not a problem for us. We're not concerned by it at all. I think the other thing I would just remind everybody, even if that Medicare Advantage secular trend starts to shift, let's remember that it's been going in one direction for a few years. If it starts to go in the other direction, there's still plenty of room, plenty of volume. And remember that there's still 11,000 folks turning 65 every day. None of that changes whether they start to buy more MA or Med Supp, either way is fine by us.
Suneet Laxman L. Kamath:
Got it. That makes sense. And then I guess on the annuities, the $520 million of sales, I think, was a record. Anything unusual in there? Or should we think about maybe this being a new baseline? And can you comment about the spreads that you're getting on the new business? I think you've talked about the yields, but just curious if there's been any change in the spreads that you're netting.
Gary Chandru Bhojwani:
I'll let Paul answer the last part of that about the spreads. But there was nothing unusual in there in the annuity sales. We do expect our sales to remain strong. All of that said, comparables get tougher. I'm not willing to commit that every quarter is going to be this strong, but we really like the momentum we have. We like the response from our customers. We love the way our producers are thinking about this. And the other thing I'd point out that we haven't drawn a lot of attention to, the nature of our system virtually guarantees that we have very little churn as compared to other people. The way our block is set up, and you can see that in the growth -- the steady growth of the block and the persistency and so on. In addition to the strong sales, we have an absence of churn. And if you look closely at some of the other results out there in the industry, I think that will be another notable point of difference. But no major differences. And then, Paul, I don't know what you want to share on the spreads?
Paul Harrington McDonough:
Yes. On the spreads, Suneet, we've referenced some spread compression over the last couple of years. I would say sequentially and year-over-year spreads were pretty stable. Certainly no change in our -- the spreads that we're pricing to, to meet our return expectations for the product.
Suneet Laxman L. Kamath:
And if the Fed starts cutting rates, does that have any impact on this business? Or is it not affected?
Paul Harrington McDonough:
The rate environment generally is an input to where we set the par rate on the product. So in that context, it has an impact. But I wouldn't expect it to have a material impact on the demand from our target market and the production.
Operator:
Our next question comes from Joel Hurwitz with Dowling & Partners.
Joel Robert Hurwitz:
I wanted to go back to the first question on direct-to-consumer sales. So you touched on the strength from web and digital. But I do the math and even back that out, it looked like direct-to-consumer sales outside of web and digital were still very strong despite the lower ad spend. So can you just provide some more color outside of web and digital, what you saw in D2C sales?
Gary Chandru Bhojwani:
We continue to see strong production from our direct sales. We have a handful of independent third-party partnerships that we're experimenting with. Those have yielded nice results. And then, of course, as I said, the web and digital. So it's been strength all the way across.
Joel Robert Hurwitz:
Okay. And then, Paul, on -- anything you'd call out on the statutory income or RBC in the quarter? I would have thought there would have been some reversal of the adverse impact that you saw in the first quarter, just given the strong equity market performance in the second.
Paul Harrington McDonough:
Yes. Joel, so there was essentially a reversal in the second quarter, offsetting the favorable impact -- sorry, the adverse impact in the first quarter. Stat income in total was a bit below our expectations, I'd say, driven on the margin by our alternative investments. And all of that gets baked into our -- the dividend that we're paying up the chain, solving for something a bit above our target 375%. So the RBC essentially flat from quarter-to-quarter, 1Q to 2Q was by design and bringing us to the RBC of 378% relative to our target 375%.
Operator:
Our next question comes from Wilma Burdis from Raymond James.
Wilma Carter Jackson Burdis:
Following on the recent session you all hosted on investments, can you talk about how the environment looks today? Has anything changed? And where are you seeing the best opportunities?
Paul Harrington McDonough:
Wilma, sorry can you repeat? I didn't catch the first part of your question.
Wilma Carter Jackson Burdis:
Sorry. Yes, just following up on the recent session you all hosted on investments, so just talk a little bit more about the investments what you're seeing today, if anything has changed and what looks like the best opportunities.
Eric Ronald Johnson:
This is Eric Johnson, and happy to follow up on that question. As you remember on our Investor Day, we talked a fair bit about two or three particular asset classes that we thought would bear fruit for us through the remainder of the year. I'll give you a couple of reminders or examples. First off, we talked about residential mortgage loans where we thought there was good value, particularly in agency eligible loans that were paying as much as 100, 150 basis points over single A corporates with about the same level ultimately of expected loss and about the same level of capital required. And we've continued to work in that area. Also, we talked a little bit about CRE CDO AA and maybe some AAAs as well, which pay a nice spread, are very, very loss remote and are pretty short on the curve. So we'll do well if the Fed follows through with some rate cuts. And then lastly, we talked a little bit about the muni space, the taxable munis, which I think we think continue to offer some good value and diversified risk factors as well. So it's pretty much, I'd say, steady as she goes in those areas. We continue to pile up quarter after quarter of pretty good book yield and core income. And while we continue to also hold quality high and liquidity pretty high as well. I hope I answered your question.
Wilma Carter Jackson Burdis:
And could you give us a little more color on recruiting activity in the quarter? And just talk a little bit about training of new agents and how we should expect that to convert into sales later in 2025.
Gary Chandru Bhojwani:
Yes. We really like where we are in terms of agent productivity, both in the Worksite and Consumer divisions. We've had good recruiting, good productivity. We expect that to continue. And our point of emphasis, I think, is productivity that will continue to be the case. And you've seen that in the numbers. I think the strong sales numbers speak for themselves, and we don't see any reason for that to slow down. Conventional wisdom has held that if the economy does soften, that should help recruiting. But even in a relatively robust economy like we've seen, we've been able to maintain that, and I would expect that to continue. I see no reason to see the slowdown.
Operator:
Our next question comes from Jack Matten from BMO.
Jack Matten:
Just a follow-up on the capital question earlier. Does the lower kind of stat earnings you saw change your view at all of excess cash flow generation this year? I think the outlook was $200 million to $250 million, given that you're ultimately solving to be at around that 375% RBC ratio.
Paul Harrington McDonough:
Sure. So the first thing I'd say is that free cash flow is often lumpy from quarter-to-quarter and more stable on an annual basis. So we did generate about $50 million of free cash flow in the quarter and year-to-date, but over $200 million on a trailing 12-month basis through June 30. So we do remain confident in our full year guidance. Then with respect to the first half, the free cash flow was certainly a bit below our expectations, primarily driven by taxes. In the ordinary course, taxes on our stat income are paid from the OpCos to the Holdco, which is where all the NOLs currently reside. In the first half, we actually had no taxable stat income due to the tax reserve fluctuations in our fixed indexed annuities. This is really just timing. We do expect tax payments up the chain to resume in the second half. So hopefully, that provides some color. But bottom line is we remain confident in the full year guidance.
Jack Matten:
That's helpful. And then can you just remind us where CNO stands in considering additional opportunities with your Bermuda company, until what extent you think could support ROE accretion as part of the targets you've laid out?
Gary Chandru Bhojwani:
Yes. So we are very pleased with how the Bermuda operation continues to develop. As we've shared before, we have a very strong incentive in continuing to maximize that entity. We are engaged in discussions with regulators there, and we're very pleased with how those discussions are going. We also think it's critical that we not front-run any of those discussions, and we really don't want to provide any more details until we have greater definitive responses from our regulatory interactions. But the bottom line is we like the way everything is trending, and we continue to engage in discussions with the Bermuda Monetary Authority.
Operator:
We currently have no further questions. So I'd now like to hand back to Adam for some closing remarks.
Adam Auvil:
Thank you, operator, and thank you all for participating in today's call. As a reminder, if you're interested in receiving details on our upcoming investor briefing, please ensure that you are signed up to receive our e-mail alerts. Have a great rest of your day.

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